Team sign-in
Use your Biyaheko email as listed in Admin → Team.
Customer Care dashboard
By category
Waiting for first reply
Top inquiring agencies
Duplicate watch same agent + client + category within 14 days, linked not double-counted
Support personnel ratings
Update an agent's email or mobile
For agents whose record is outdated and who can't receive the login code. Leads and admins only.
Team scorecard
| Support | Handled | Resolved | Avg first reply | Avg resolve | Ratings | Avg ★ |
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Announcements shown as a banner on the agent page — tap to turn on/off
Answer bank
Ready answers for info-or-link questions. Agents see matches before they submit.
| Question | Category | Auto | Used |
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All inquiries
| Ref | Date | Agent / Agency | Client | Category | Status | Assigned |
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